A&T Consulting - References

The following referenecs can be found on the LinkedIn network:

“I first met Alison when I was investigating the potential of an In house Contact Centre operation. Drawing upon her vast knowledge, experience and network of associates within the sector, she did an outstanding job in assisting me to pull a proposal together. This in turn prompted me to carry on working with her when the goal posts were suddenly changed to incorporate Offshore Outsourced activity as well. Once again Alison delivered; providing me with sufficient information and assistance to not only make a recommendation but to also implement a solution that delivered significant performance and commercial gains to the business. A consummate professional, her market knowledge is exemplary and I would recommend Alison without hesitation.” May 6, 2009
Top qualities: Great Results , Personable , Expert

Sean Taborda
hired Alison as a Business Consultant in 2004 , and hired Alison more than once.

“Alison is a consumate professional. I have worked with her on a number of projects, as a client, and as a supplier. She is a great communicator and has extensive knowledge of the industry. On a different level I have worked with Alison on committees and found her to be a open minded and clear thinking.” May 5, 2009

Jan Downie , Consultant , North Star Connections
Was a consultant or contractor to Alison at A&T Consulting

"Alison is a very intelligent and knowledgeable individual who understands the complexities of outsourcing, call centres and their associated market places. As a guru in her field she adds nothing but value to any business she works with."

Tony Bailey Operations Director, LBM

“Having experience of Alison’s business impact both personally and through colleagues I would highly recommend her consultancy services, particularly for her practical approach and her vast knowledge of the Call Centre industry in areas such as location choice, acquisition and consolidation in the UK, Eastern Europe and Worldwide. She is extremely well connected and respected and is well known for having been chair at CallNorthWest. In addition Alison provides support through her HR, Recruitment and mentoring expertise at all levels to help support business growth.” July 12, 2008
Top qualities: Expert, Good Value, Creative

Diane Cheesebrough
Hired Alison as a Business Consultant in 2004

“I first met Alison when we members of a DTI Advisory Panel on 'Competitiveness of the UK Contact Centre Industry'. Her knowledge of the Industry was very evident and most impressive. Following on from this I have requested Alison's assistance on several occasions. The work has been with blue chip organisation within the Financial Services Sector and the objectives have been to work with senior team to either deliver improvements or latterly to design and implement a customer centric, cost efficient contact centre at the heart of the operation. Due to her wide ranging knowledge, Alison came up with creative ideas which ensured excellent service delivery at the right price. In addition to her work as a consultant, Alison is a very effective Executive coach - her straight forward, pragmatic style is excellent and I personally have benefited from her sound guidance and advice on many occasions, both through a corporate coaching programme and then through individual one to one mentoring. A true professional - I would have no hesitation in recommending Alison.” May 11, 2008
Top qualities: Expert, Good Value, High Integrity

Lin Wood
Hired Alison as a Business Consultant in 2003, and hired Alison more than once

“Alison led this new NGO from inception to the conclusion of its initial remit, building a community of Contact Cente people and organisations in the North West to the advantage of the industry in general and the organisations taking part. She managed the often conflicting demands and aspirations of partner organisations - commercial, governmental, academic and non-governmental, with aplomb, providing all with valuable and tangible benefit, and serving the community in the Region.” February 11, 2008

Rhys Williams, Owner / Director, Inspiration Team Ltd
Worked directly with Alison at CallNorthWest

“Alison was brought into our manufacturing business to help turn around a warehouse based admin team into a proactive customer facing customer service team, including the search and successful installation of a small call centre IT & telecoms system. This was achieved on time and on budget, having been involved with recruitment, training and system installation. Alison's expert knowledge on options suitable for our SME was invaluable.” January 31, 2008
Top qualities: Great Results, Expert, High Integrity

Jorrit Jorritsma
Hired Alison as a Business Consultant in 2000

“Alison is pragmatic and straightforward in her approach and will tell you how it is rather than what you might want or hope to hear. She is detailed and methodical in her approach. Recommended” December 14, 2007
Top qualities: Expert, Good Value, On Time

Helen Eccles
Hired Alison as a Business Consultant in 2002



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		The following referenecs can be found on the LinkedIn network: “I first met Alison when I was investigating the potential of an In house Contact Centre operation. Drawing upon her vast knowledge, experience and network of associates within the sector, she did an outstanding job in assisting me to pull a proposal together. This in turn prompted me to carry on working with her when the goal posts were suddenly changed to incorporate Offshore Outsourced activity as well. Once again Alison delivered; providing me with sufficient information and assistance to not only make a recommendation but to also implement a solution that delivered significant performance and commercial gains to the business. A consummate professional, her market knowledge is exemplary and I would recommend Alison without hesitation.” May 6, 2009 Top qualities: Great Results , Personable , Expert Sean Taborda hired Alison as a Business Consultant in 2004 , and hired Alison more than once. “Alison is a consumate professional. I have worked with her on a number of projects, as a client, and as a supplier. She is a great communicator and has extensive knowledge of the industry. On a different level I have worked with Alison on committees and found her to be a open minded and clear thinking.” May 5, 2009 Jan Downie , Consultant , North Star Connections Was a consultant or contractor to Alison at A&T Consulting "Alison is a very intelligent and knowledgeable individual who understands the complexities of outsourcing, call centres and their associated market places. As a guru in her field she adds nothing but value to any business she works with." Tony Bailey Operations Director, LBM “Having experience of Alison’s business impact both personally and through colleagues I would highly recommend her consultancy services, particularly for her practical approach and her vast knowledge of the Call Centre industry in areas such as location choice, acquisition and consolidation in the UK, Eastern Europe and Worldwide. She is extremely well connected and respected and is well known for having been chair at CallNorthWest. In addition Alison provides support through her HR, Recruitment and mentoring expertise at all levels to help support business growth.” July 12, 2008 Top qualities: Expert, Good Value, Creative Diane Cheesebrough Hired Alison as a Business Consultant in 2004 “I first met Alison when we members of a DTI Advisory Panel on 'Competitiveness of the UK Contact Centre Industry'. Her knowledge of the Industry was very evident and most impressive. Following on from this I have requested Alison's assistance on several occasions. The work has been with blue chip organisation within the Financial Services Sector and the objectives have been to work with senior team to either deliver improvements or latterly to design and implement a customer centric, cost efficient contact centre at the heart of the operation. Due to her wide ranging knowledge, Alison came up with creative ideas which ensured excellent service delivery at the right price. In addition to her work as a consultant, Alison is a very effective Executive coach - her straight forward, pragmatic style is excellent and I personally have benefited from her sound guidance and advice on many occasions, both through a corporate coaching programme and then through individual one to one mentoring. A true professional - I would have no hesitation in recommending Alison.” May 11, 2008 Top qualities: Expert, Good Value, High Integrity Lin Wood Hired Alison as a Business Consultant in 2003, and hired Alison more than once “Alison led this new NGO from inception to the conclusion of its initial remit, building a community of Contact Cente people and organisations in the North West to the advantage of the industry in general and the organisations taking part. She managed the often conflicting demands and aspirations of partner organisations - commercial, governmental, academic and non-governmental, with aplomb, providing all with valuable and tangible benefit, and serving the community in the Region.” February 11, 2008 Rhys Williams, Owner / Director, Inspiration Team Ltd Worked directly with Alison at CallNorthWest “Alison was brought into our manufacturing business to help turn around a warehouse based admin team into a proactive customer facing customer service team, including the search and successful installation of a small call centre IT & telecoms system. This was achieved on time and on budget, having been involved with recruitment, training and system installation. Alison's expert knowledge on options suitable for our SME was invaluable.” January 31, 2008 Top qualities: Great Results, Expert, High Integrity Jorrit Jorritsma Hired Alison as a Business Consultant in 2000 “Alison is pragmatic and straightforward in her approach and will tell you how it is rather than what you might want or hope to hear. She is detailed and methodical in her approach. Recommended” December 14, 2007 Top qualities: Expert, Good Value, On Time Helen Eccles Hired Alison as a Business Consultant in 2002 © Alison Owen Home : Profile : Clients : References : Contact Us