Contact Centre Consultants

A & T

A & T Consulting

Customer Management Consultants

A&T Consulting is run by Alison Owen, a former banker and recruitment specialist, who has 20+ years experience in the Contact Centre industry. She specialises in strategic planning, acquisitions, outsourcing, recruitment, retention and mentoring. Her client list includes many household names as well as large international organisations. She works both in the UK and on the Continent and has an extensive knowledge of the contact centre industry in Eastern Europe.

Alison was CEO and later chairman of the CallNorthWest project, a publicly funded initiative to raise skill levels and promote the industry. This involved developing new academic qualifications in Customer Management in conjunction with the University of Central Lancashire. Alison speaks on the international conference circuit and has served as an adviser to the DTI.